Refund Policy

Last updated:

1. Introduction

This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from Vorzelynzyiz ("we", "our", or "us") through our website vorzelynzyiz.ddd.

2. Right of Withdrawal

In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.

3. Withdrawal Period

The 14-day withdrawal period begins:

  • From the day you receive the product, or
  • From the day you receive the last item if you ordered multiple products in separate deliveries

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.

4. How to Return a Product

4.1 Notification

To initiate a return, please contact us:

Please provide your order number and reason for return.

4.2 Return Conditions

To be eligible for a refund, the product must:

  • Be returned within 14 days of receipt
  • Be in its original, unopened condition
  • Include all original packaging and documentation
  • Not be damaged or used

4.3 Return Shipping

You are responsible for the cost of returning the product unless:

  • The product was defective or incorrect
  • We failed to inform you about your right of withdrawal

We recommend using a trackable shipping method and retaining proof of shipment.

5. Refund Process

5.1 Refund Timeline

Once we receive and inspect the returned product, we will process your refund within 14 business days.

5.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank or credit card company to process the refund.

5.3 Refund Amount

You will receive a full refund of the purchase price, excluding:

  • Return shipping costs (unless the product was defective)
  • Any decrease in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product

6. Exceptions

The right of withdrawal does not apply to:

  • Products that have been opened and cannot be returned for hygiene reasons
  • Customized or personalized products
  • Products that have been damaged due to misuse

7. Defective Products

If you receive a defective or damaged product, please contact us immediately. We will:

  • Arrange for return shipping at our expense
  • Provide a full refund or replacement
  • Process your claim within 5 business days

8. Late or Missing Refunds

If you have not received your refund within the specified timeframe, please:

  • Check your bank account or credit card statement
  • Contact your bank or credit card company
  • Contact us at team@vorzelynzyiz.world

9. Return Address

Please send returns to:

Vorzelynzyiz
Overtoom 557
1054 LK Amsterdam
Netherlands

Please include your order number and return authorization (if provided) with your return.

10. Cancellation Before Shipment

If you wish to cancel your order before it has been shipped, please contact us immediately. We will process a full refund within 5 business days.

11. Contact Information

For questions about returns or refunds, please contact us:

Email: team@vorzelynzyiz.world

Address: Overtoom 557, 1054 LK Amsterdam, Netherlands

Phone: +31 20 589 7150

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.